"This in-depth study of HR Shared Services is by far one of the most extensively researched and thorough that I have read"
Beth Fegan, Director, Empoyee Services, KeyBank

Realising the full potential of HR shared services

Achieve continuous cost-saving, productivity and services gains
Develop a customer service culture in shared services
Enhance the status of HR shared services in your organization
Extend shared services from transactional to strategic activities
Improve the contribution of shared services to corporate success
Take full advantage of technology to improve self-service
Master the change management challenge

Put yourself at the cutting edge of HR shared services. This completely revised and significantly enlarged edition of Business Intelligence’s best-selling report is simply the most comprehensive guide to gaining value from HR shared services.

Next-generation HR Shared Services reveals the key to developing the full potential of HR shared services in the context of the changing role of HR and the drive for greater corporate effectiveness. Whether you are planning to introduce shared services, or extend the scope and range of your current HR shared services operations, this Report provides you with the practical advice and useful tips to make a success of your initiative.

Discover how high-achieving HR shared services are successful not just in terms of cost savings and service improvement but also in making better use of HR resources to improve business performance. The Report distils the valuable lessons HR shared services practitioners have learnt.

• Find out how leading companies including Eastern Health Services, Keybank, Procter & Gamble, Scotiabank, Surrey County Council, Statoil and Sun Microsystems achieve superior results.
• Benefit from expert advice on planning and implementation from experts at Atos Origin, Deloitte, the Hackett Group, In Partnership UK, Metavec, PricewaterhouseCoopers and Watson Wyatt Worldwide.
• Adapt smart practices identified in Next-generation HR Shared Services to develop and constantly improve the value of HR shared services.